TERMS OF SERVICE

Ottom E-Store

Last Updated: 25 October 2026

These Terms of Service govern access to and purchases made through Ottom E-Store at https://ottom.autos. By accessing our website, placing an order, or purchasing a product through our online store, you agree to these terms, subject to your rights under applicable law.

1. Business Information

Business Name: Ottom Automobiles
Trading Name: Ottom E-Store
Address: Peroorkada, Thiruvananthapuram, Kerala, India
Customer Support Phone: 99467 91999
Website: https://ottom.autos

Ottom E-Store is an online platform offering automotive products, including tyres, batteries, and related products and accessories, subject to availability.

2. Eligibility and Acceptable Use

By using our website, you confirm that you are legally competent to enter into a binding agreement under applicable Indian law.

You agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Avoid fraudulent transactions, unauthorized access, or interference with the website.

• Respect applicable intellectual property rights.

We may restrict access or take appropriate action against fraudulent activity, misuse, or security threats, subject to applicable law.

3. Product Information and Compatibility

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and availability displayed on our website are accurate.

Product images may be illustrative. Packaging, appearance, and manufacturer specifications may change. Any material difference between the product supplied and the product ordered will be addressed in accordance with applicable law.

Tyres and Automotive Products

Customers are responsible for checking that a product is suitable for their vehicle and intended use.

For tyres, please verify the tyre size, load index, speed rating, construction, and other applicable vehicle requirements.

For batteries, please verify the dimensions, capacity, terminal configuration, and vehicle compatibility.

If you are unsure about compatibility, please contact us before placing your order.

Installation, fitting, balancing, wheel alignment, and other workshop services are not included in the product price unless expressly stated.

We recommend that automotive products be installed by qualified professionals in accordance with manufacturer recommendations and applicable safety requirements.

4. Product Availability and Pricing

All prices are displayed in Indian Rupees (INR), unless otherwise specified.

Applicable taxes and compulsory charges will be disclosed as required by law. The total amount payable, including applicable shipping charges, will be displayed or communicated before the order is finalized.

Prices and stock availability may change without prior notice for future orders.

If a genuine pricing, listing, or availability error affects an order, we may contact the customer to clarify the issue and offer appropriate options before proceeding.

If an order cannot be fulfilled, we will communicate with the customer and arrange any refund due in accordance with applicable law and our Refund and Cancellation Policy.

5. Orders and Confirmation

When you submit an order, you are requesting to purchase the selected products under the terms displayed at checkout.

An automated order acknowledgement confirms receipt of the order but may not constitute final acceptance.

Orders are subject to product availability, payment verification, and fulfillment arrangements.

We may contact you if:

• A product is unavailable.

• Product details or pricing contain a material error.

• Your delivery address is incomplete or outside our delivery area.

• A payment requires verification.

• A transaction appears unauthorized or fraudulent.

If an order cannot be fulfilled, we will communicate the available options and arrange any refund due in accordance with applicable law.

We will not use an order cancellation or correction to deny any mandatory consumer right.

6. Payment Terms

Payments may be made through the payment methods displayed during checkout, including third-party payment gateways where available.

Transactions processed through a payment gateway may also be subject to that provider's applicable terms and procedures.

If a payment is marked as pending, failed, or uncertain, please verify its status before attempting another payment.

If money has been debited but the order is not confirmed, contact us with your order number and transaction reference. We will investigate the status and assist with the appropriate resolution.

A failed, pending, or disputed transaction will not automatically be treated as a completed payment or as grounds to deny an otherwise valid refund.

Customers should never share their OTP, PIN, password, or confidential payment credentials with anyone claiming to represent Ottom Automobiles.

7. Shipping and Delivery

7.1 Delivery Coverage

Ottom E-Store currently provides delivery services within Trivandrum (Thiruvananthapuram), Kerala, only.

We do not currently offer online-store delivery outside our designated serviceable area within Trivandrum.

Delivery availability may depend on the specific address, product, stock availability, and delivery arrangements. Customers should confirm serviceability before placing an order if they are unsure whether their address is covered.

Orders with delivery addresses outside our serviceable area may be declined or cancelled. If payment has already been received for an order that cannot be fulfilled, any refund due will be processed in accordance with applicable law.

7.2 Shipping Charges

Shipping charges are extra and will be calculated or confirmed during checkout or communicated to the customer before the order is finalized.

Charges may vary depending on the delivery address, product dimensions, weight, quantity, and delivery arrangements.

The total amount payable, including applicable taxes and shipping charges, will be communicated before the customer completes the purchase.

7.3 Delivery Timelines

Estimated delivery timelines will be displayed during checkout or communicated separately, where applicable.

Actual delivery times may vary depending on stock availability, traffic, weather, logistics, and other circumstances beyond our reasonable control.

Customers must provide an accurate delivery address and valid contact number to facilitate delivery.

If delivery cannot be completed or is significantly delayed, Ottom Automobiles will communicate with the customer and address the issue in accordance with applicable law.

Nothing in this section limits any consumer rights or remedies available under applicable Indian law.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible, quoting the order number.

Cancellation requests will be considered according to the order's fulfillment status, the product's nature, and applicable law.

Orders that have already been dispatched or products that have been specially procured may require additional assessment. However, these circumstances will not override any mandatory cancellation, refund, or other consumer rights under applicable law.

If Ottom Automobiles cancels an order after receiving payment, any amount refundable to the customer will be processed without undue delay.

For further details, please refer to our separate Refund and Cancellation Policy.

9. Returns, Exchanges, and Refunds

Ottom E-Store assesses discretionary return and exchange requests on a case-by-case basis.

Each request will be evaluated based on the product, its condition, the reason for the request, applicable manufacturer terms, and the customer's rights under applicable law.

Customers should contact us promptly if a product is:

• Damaged on arrival.

• Defective or faulty.

• Incorrect or different from the product ordered.

• Missing components that were included in the order.

• Not as described or otherwise subject to a remedy under applicable law.

Please provide your order number, a description of the issue, and photographs or other supporting evidence where reasonably available.

9.1 Product Condition

For discretionary returns or exchanges, we may consider whether the product is unused, uninstalled, complete, and in its original packaging.

For tyres, batteries, and other automotive products, installation, use, fitting marks, damage, or changes in condition may affect the assessment of a discretionary return.

These considerations will not be used to deny a remedy required by law for defective, deficient, spurious, incorrectly supplied, or materially misdescribed goods, or in any other circumstance where a return or refund is legally required.

9.2 Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return and applicable law.

Where a return is required to remedy an error attributable to us or a product issue for which we are legally responsible, return costs will be handled in accordance with applicable law.

For discretionary returns, any applicable return shipping costs will be communicated before the return is approved.

9.3 Refund Processing

Approved refunds will ordinarily be initiated through the original payment method where practicable, subject to payment provider procedures.

The time taken for the refunded amount to appear in the customer's account may depend on the bank or payment service provider.

We will communicate relevant information when processing a refund.

Nothing in this section excludes any statutory right to a refund, replacement, repair, compensation, or other remedy.

10. Warranties and Manufacturer Support

Products may be covered by a manufacturer's warranty, depending on the product and the applicable warranty terms.

Warranty coverage, duration, exclusions, and claim procedures are governed by the relevant warranty documentation.

A warranty claim may require proof of purchase, product identification, inspection, or other reasonable documentation.

Warranty coverage may exclude normal wear, misuse, improper installation, unauthorized modifications, or damage caused by circumstances outside the warranty, where such exclusions are valid.

Ottom Automobiles will assist with warranty enquiries where reasonably possible.

A manufacturer's warranty does not replace or limit any independent legal obligation or consumer remedy applicable to Ottom Automobiles.

11. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to specified validity periods, eligibility requirements, and stock availability.

The applicable conditions will be communicated with the relevant offer.

We may correct genuine promotional errors and amend future promotions, subject to applicable law and commitments already made to customers.

12. Intellectual Property

Website content, including text, photographs, graphics, logos, and design elements, belongs to Ottom Automobiles, its licensors, or the relevant rights holders.

You may use the website for personal browsing and purchasing purposes. You may not reproduce, distribute, modify, or commercially exploit protected website content without authorization from the relevant rights holder.

Third-party brand names and trademarks remain the property of their respective owners.

13. Third-Party Services

Our website may use third-party payment gateways, courier services, and external links.

Third-party services may be governed by their own terms and privacy policies.

We will take reasonable steps to work with relevant service providers when issues arise with an order.

Nothing in these terms excludes liability that Ottom Automobiles may have under applicable law for its own acts, omissions, representations, or obligations.

14. Limitation of Liability

Ottom Automobiles will perform its obligations in accordance with applicable law.

To the extent legally permitted, we are not responsible for indirect losses arising from circumstances beyond our reasonable control, including certain third-party service disruptions.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

These terms do not exclude statutory consumer protections, applicable product liability obligations, or remedies available under Indian law.

15. Privacy and Personal Information

Customer information will be handled in accordance with our separate Privacy Policy and applicable data protection laws.

Information may be used as necessary for order processing, payment verification, delivery, customer support, warranty assistance, and other disclosed lawful purposes.

Please review our Privacy Policy for details regarding the collection, use, disclosure, retention, and protection of personal information.

16. Website Availability and Security

We aim to keep the website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, security incidents, or third-party service disruptions.

We may update or maintain the website when reasonably necessary.

We do not guarantee uninterrupted access at all times. This does not affect any rights relating to an order already placed or any obligations imposed by law.

17. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, products, or applicable law.

The current version and its Last Updated date will be displayed on this page.

Changes will apply prospectively, subject to applicable law and existing contractual obligations.

18. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

Disputes will be addressed in accordance with applicable Indian law.

Nothing in these terms prevents a consumer from approaching a competent consumer commission or other appropriate authority, or from exercising any other statutory right available under applicable law.

19. Customer Grievances and Contact

For order enquiries, payment issues, cancellations, returns, refunds, warranty claims, or complaints, contact:

Ottom Automobiles – Ottom E-Store

Phone: 99467 91999
Address: Peroorkada, Thiruvananthapuram, Kerala, India
Website: https://ottom.autos

Please include your order number and a clear description of your issue.

Grievance Officer: [Insert designated officer's full name and designation]
Grievance Email: [Insert monitored customer grievance email address]

Grievances will be acknowledged and addressed within the timelines prescribed by applicable law. Customers may use appropriate statutory consumer grievance channels if a matter remains unresolved.

20. Statutory Rights

These Terms of Service must be read together with our Privacy Policy, Shipping and Delivery Policy, and Refund and Cancellation Policy.

If any provision of these terms conflicts with a mandatory requirement of applicable law, the relevant legal requirement will prevail to the extent of the conflict.

Nothing in these terms requires a customer to waive any statutory right or remedy.

By using Ottom E-Store, you acknowledge that you have had the opportunity to review these Terms of Service, subject to your rights under applicable law.